What To Do When Accidents Happen
- Always remember that your safety, the safety of your family and the occupants of the other car (if you were involved in an accident with another vehicle) are priority. If you are safe, and those in the car with you are unharmed, then exit the vehicle and check on the other driver. That is always the first step when involved in an accident.
- If you are involved in an accident with another car, now is the best time to exchange information. Don’t ever leave the scene of an accident without exchanging your information.
- You should call the police. It may be essential to your claim to have a police report. Once you attain your police report, you only have a certain amount of time to report the accident to the appropriate insurance company, whether it is your own or the motorist at fault. Report your accident as soon as possible.
- If you need your car towed, have the towing company bring your car to our facility. If you need us to arrange a pick-up or you need a rental car, contact us and we will be more than happy to accommodate you.
- Be sure to leave all alarm transmitters in the car for us.
- Before leaving the scene of the accident, check your car for commonly overlooked valuables and household essentials like garage door buttons, glasses, wallets, work or home keys, and parking permits.
A. There are a few key things to consider before deciding on whether to use your own insurance company or the insurance company of the at-fault driver. If the at-fault driver is in clear liability and is willing to admit liability, then the 3rd party insurance company is the best bet. If not, than you may want to look at your own insurance policy. Does your provider offer towing or rental car coverage? What about the deductible? Weigh out your options before you choose which party to go with.Q. How can I get a rental car?
A. If you have a policy that provides a rental car, we can help you find the right rental. If you don’t, you should still contact us to see what we can do.Q. If I am responsible for my deductible, whom do I pay?
A. Your deductible is paid directly to us at the time of your pick-up. The rest in paid by the insurance company.
Q. What are Betterment Charges?
A. Betterment charges are auxiliary charges that occur when worn parts need to be replaced during your repair process. These charges are determined by the insurance company, and taken into account the mileage of your vehicle.